FREE Shipping on orders over $899

WhatsApp Customer Service

FAQ

Quiero Comprar

Where they are located?

We are an online store and we ship to all of Mexico for only $99 pesos and on orders over $899 shipping is FREE! 😱😱

How do I place an order?

Very easy! follow these simple steps:

▪️Add the products to the cart 🛒
▪️Click on Finish Order
▪️Fill out your shipping information correctly
▪️Choose the payment method. We accept:
✅ Credit card (all)
✅ Debit card (all)
✅ Interbank transfer (SPEI)
✅ Deposit at bank window
✅ Payment in OXXO

📌 If you choose to pay in bank or OXXO you will receive confirmation of the order along with the information to make the deposit. Once payment has been made, send the receipt to the email you received or via WhatsApp to process your order.

For international shipments visit: How do I place my international order?

What is the shipping cost?

We ship to all of Mexico for only $99 pesos and on orders over $899 shipping is completely FREE! 😀🥳

¿Qué significa la etiqueta Suplemix?

Es la nueva forma de comprar en Mayoreo desde 2 piezas. Simplemente agrega a tu carrito productos de la colección SupleMix, o todos los que veas marcados con esa etiqueta, para desbloquear descuentos adicionales hasta del 15%

Do they make international shipments?

Of course! Our products have arrived outside of Mexico to various parts of the world 🌎

For more details visit: How do I place my international order?

Do you have wholesale prices?

🔥 We have temporary discounts and promotions. Take advantage of promotional prices before they end! ⏳

How can I distribute your products?

Please fill out this form to receive information for distribution 👉 http://eepurl.com/dPBSV1

📌 It may take a few minutes to receive the email in your mailbox. If you do not receive it, please check your SPAM folder.

Is my purchase safe?

Of course! Your purchase is 100% secure and guaranteed. What better way to demonstrate it than through our customer reviews 👉 Customer Reviews

Ya Compré

¿Puedo cambiar la dirección de entrega de mi pedido?

Una vez que el pedido es entregado a la paquetería correspondiente no es posible generar cambios en la dirección de entrega provista. Cualquier retraso, devolución o pérdida del paquete debido a datos erróneos u omisión de datos por parte del cliente es total responsabilidad del comprador.

In how much time will my request be delivered?

Your order normally arrives in 3 to 5 business days 🚛💨 but we have Super Express Shipping 🚀 from 24 to 48 business hours that you can choose when placing your order.

International shipments arrive in approximately 4 to 7 days.

¿Está garantizada la entrega en el tiempo señalado?

En Pronapresa hacemos todo lo posible para asegurar que tu pedido llegue a tiempo. Sin embargo, no podemos controlar ni disponer de los recursos o personal de las empresas de paquetería, por lo que no podemos garantizar que no haya contratiempos en el trayecto de tu paquete debido a factores fuera de nuestro control, como condiciones climáticas, accidentes, retrasos en vuelos, manifestaciones, entre otros.

Si bien la entrega de tu pedido está garantizada, no podemos asegurar que no sufra algún retraso por las razones mencionadas. Es importante destacar que no se aplicarán devoluciones ni reenvíos por retrasos imputables a los proveedores de paquetería. Las excepciones a esta política se dan únicamente en casos de pérdida o extravío del paquete, siempre y cuando la compañía de paquetería lo confirme.

How do I track my order?

Once the tracking guide for your order has been generated, the tracking key is automatically sent to your email so you can monitor it. Remember that orders received after 2p.m. They leave the next business day.

*If you already have an order number or tracking guide, go here to track your package: 👉 Track my order

We suggest you read this very important information about shipping your order 👉 Shipments in transit