FREE Shipping on orders over $899

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FAQ

I want to buy

Where they are located?

We are an online store and we ship to all of Mexico for only $99 pesos and on orders over $899 shipping is FREE! 😱😱

How do I place an order?

Very easy! follow these simple steps:

▪️Add the products to the cart 🛒
▪️Click on Finish Order
▪️Fill out your shipping information correctly
▪️Choose the payment method. We accept:
✅ Credit card (all)
✅ Debit card (all)
✅ Interbank transfer (SPEI)
✅ Deposit at bank window
✅ Payment in OXXO

📌 If you choose to pay in bank or OXXO you will receive confirmation of the order along with the information to make the deposit. Once payment has been made, send the receipt to the email you received or via WhatsApp to process your order.

For international shipments visit: How do I place my international order?

What is the shipping cost?

We ship to all of Mexico for only $99 pesos and on orders over $899 shipping is completely FREE! 😀🥳

What does the Suplemix label mean?

It's the new way to buy wholesale orders starting at 2 pieces. Simply add products from the SupleMix collection, or all those marked with that label, to your cart to unlock additional discounts of up to 15%.

Do they make international shipments?

Of course! Our products have arrived outside of Mexico to various parts of the world 🌎

For more details visit: How do I place my international order?

Do you have wholesale prices?

🔥 We have temporary discounts and promotions. Take advantage of promotional prices before they end! ⏳

How can I distribute your products?

Please fill out this form to receive information for distribution 👉 http://eepurl.com/dPBSV1

📌 It may take a few minutes to receive the email in your mailbox. If you do not receive it, please check your SPAM folder.

Is my purchase safe?

Of course! Your purchase is 100% secure and guaranteed. What better way to demonstrate it than through our customer reviews 👉 Customer Reviews

I already bought

Can I change the delivery address of my order?

Once the order is delivered to the corresponding parcel service, it is not possible to make changes to the delivery address provided. Any delay, return or loss of the package due to incorrect data or omission of data by the customer is the buyer's sole responsibility.

In how much time will my request be delivered?

Your order normally arrives in 3 to 5 business days 🚛💨 but we have Super Express Shipping 🚀 from 24 to 48 business hours that you can choose when placing your order.

International shipments arrive in approximately 4 to 7 days.

Is delivery guaranteed on time?

At Pronapresa, we do everything possible to ensure your order arrives on time. However, we cannot control or control the resources or personnel of courier companies, so we cannot guarantee that your package will not experience setbacks in transit due to factors beyond our control, such as weather conditions, accidents, flight delays, demonstrations, among others.

While delivery of your order is guaranteed , we cannot guarantee that it will not experience any delays for the reasons mentioned above. It is important to note that no refunds or reshipments will be issued for delays attributable to the shipping carrier. Exceptions to this policy apply only in cases of lost or misplaced packages, as long as the shipping carrier confirms it.

How do I track my order?

Once the tracking guide for your order has been generated, the tracking key is automatically sent to your email so you can monitor it. Remember that orders received after 2p.m. They leave the next business day.

*If you already have an order number or tracking guide, go here to track your package: 👉 Track my order

We suggest you read this very important information about shipping your order 👉 Shipments in transit