Commitment to protected sales and shopping experience
At Pronapresa , we are committed to providing you with the best shopping experience. Therefore, we guarantee the security and delivery of your order from the moment it leaves our warehouse until it arrives at your home.
If your product has a problem that affects its operation or prevents its use, you have 48 business hours from receipt to report it. Once we receive your report, we will activate the Pronapresa Guarantee and provide you with a quick, efficient, and fair solution.
This warranty does not apply to minor cosmetic damage to packaging or boxes that does not affect the operability or proper use of the product.
To request it, contact us via WhatsApp at (222) 340 2244 or by email at ventas@pronapresa.com , attaching images of the damage and a brief description of the problem.
Our team will be happy to assist you and ensure that your purchase meets your expectations.
