✅ Commitment to a protected sale and purchasing experience
At Pronapresa , we are committed to providing you with the best shopping experience. Therefore, we guarantee the security and delivery of your order from the moment it leaves our warehouse until it arrives at your home.
If your product has a problem that affects its operation or prevents its use, you have 48 business hours from receipt to report it. Once we receive your report, we will activate the Pronapresa Guarantee and provide you with a quick, efficient, and fair solution.
This warranty does not apply to minor cosmetic damage to packaging or boxes that does not affect the operability or proper use of the product.
🔒 Additional protection for your shipments
At Pronapresa, you not only have the Pronapresa Guarantee to support the quality and performance of your products, but you can also add optional Shipping Insurance to protect your purchase in case of theft or loss during transit.
- Pronapresa Guarantee : valid once you receive your product, covers manufacturing and quality defects.
- Shipping Insurance : Valid during transit, it covers theft or loss before your order reaches you.
This way, your purchase is protected from start to finish .
If you had any problems with your order, contact us via WhatsApp at (222) 340 2244 or by email at ventas@pronapresa.com , attaching images of the damage and a brief description of the problem.
Our team will be happy to assist you and ensure your purchase meets your expectations.
