Enter tracking number*
*If your tracking number starts with JMX and the following appears " Delivery status is not available..." then track your order here . (Just enter the guide and later it will ask you to enter the last 4 digits of your phone number or ours, you can enter 2244 ).
Can I change the delivery address of my order?
Once the order is delivered to the corresponding parcel service, it is not possible to make changes to the delivery address provided. Any delay, return or loss of the package due to erroneous data or omission of data by the customer is the sole responsibility of the buyer.
¿How much time does my order take to arrive?
Delivery time in national territory is 3 to 5 business days (Monday to Friday) , except for cases with Super Express Shipping 1-2 business days. Parcel services do not work on Saturdays or Sundays, with few exceptions.
At Pronapresa we have a 95% effectiveness in delivery time. We do everything possible to have your package shipped the same day you place your order if it is before 2:00 p.m. (CST) , or the next business day at most. At the moment your guide is generated, you receive a notification by email and/or WhatsApp with the necessary information so that you can follow your package step by step. You can also track it here if you already have an order number or tracking number: https://pronapresa.aftership.com/
Is delivery guaranteed on time?
Unfortunately, we cannot have the resources of the parcel companies or their staff, nor can we exert any type of pressure outside of what is legally possible since they are external companies, so we cannot guarantee that any setback will not occur during the delivery journey. your package to its destination sometimes for reasons also unrelated to the parcel companies such as weather conditions, road accidents, flight delays, demonstrations, etc., but don't worry, the delivery of your order will always be guaranteed, which is not We can guarantee that you will not suffer any delay as described above.
Likewise, there is no refund of payment or reshipment of the package due to delays beyond the control of the Pronapresa Naturist Store, specifically due to delays attributable to parcel suppliers, except in cases of loss or misplacement of the package, as long as the parcel company so advises us. confirmed it.
5 business days have passed and I still have not received my order / I received a delivery exception by mail
The first thing you should do is check your tracking guide and see if there is any information available such as delay notification or visit notice.
In most cases when delays occur, they are due to:
- Lack of specific address of your address so the delivery person could not find your address.
- Incorrect data or lack of data in your address.
- They have already visited your home and did not find anyone at home (they may return 1 or 2 more times depending on the parcel and if they are not successful in any of them, you must agree with them on the branch where you can pick it up in person before they return it).
In any case, we suggest you call the parcel company to find out the current status of your package and file a report or clarification. Who better than you to give particular details or any missing information about your address, and who better than the parcel company itself to tell you where your order is. Don't forget to have the tracking number on hand.
What number should I dial?
DHL - 800 765 6345
Post Office - 55 5270 8300 or 01800 (3782338)
FedEx - 800 003 3339
Redpack - 0155 3682 4040
JTExpress - 800 953 8888
I was not at my home on the day of delivery / It marks as delivered but I have not received it yet
The first thing you should do is check your tracking guide and see if there is any information available such as delay notification or visit notice.
In most cases when delays occur, they are due to:
- Lack of specific address of your address so the delivery person could not find your address.
- Incorrect data or lack of data in your address.
- They have already visited your home and did not find anyone at home (they may return 1 or 2 more times depending on the parcel and if they are not successful in any of them, you must agree with them on the branch where you can pick it up in person before they return it).
In any case, we suggest you call the parcel company to find out the current status of your package and file a report or clarification. Who better than you to give particular details or any missing information about your address, and who better than the parcel company itself to tell you where your order is. Don't forget to have the tracking number on hand.
What number should I dial?
DHL - 800 765 6345
Post Office - 55 5270 8300 or 01800 (3782338)
FedEx - 800 003 3339
Redpack - 0155 3682 4040
JTExpress - 800 953 8888
I have already contacted the parcel and they do not resolve me
Contact the Pronapresa Shipping Service department at (221) 123 3133 or file a report here
It is very important that you have already contacted the parcel to have eliminated the probable causes of delay , such as lack of information, incorrect data or that you were not at home when they came to your address to deliver, this way it will not take longer. the delivery triangulating the missing information. Who better than you to give the correct information and/or particular details of your address, don't you think? 😉